Satisfied or Refunded

OUR PROMISE

TRUST YOUR SKIN. IF YOU DON'T LOVE IT, WE'LL REFUND IT.

Our #1 priority here at Inur is to provide you with the best and most effective formulas for your skin. Which means we are convinced of our bestseller's results and that your skin will love it!

However, we know everyone's skin is different, and results can sometimes vary according to experiences, lifestyle or habits. We want your complete satisfaction, for you and your skin. Our promise is simple, if you don't love it, we will refund you. Just reach out to our Customer Care Team. We're here for you!

We would love to hear your feedback! Please share why you were not satisfied and how we can improve on the return form. We carefully read all your feedback to enhance our formulas and provide you with the best solutions for your skin.

INSTRUCTIONS

  • Complete our online return form.
  • Provide email, full name, order number, reasons for return.
  • Wait for our Customer Service Team to approve your return.
  • Take the parcel to your local post office.

POLICY

We take great care into formulating safe and effective products for you to enjoy. However, since everyone's skin is different, results and experiences can vary. We want you to know you can trust us, so we are taking ownership of all the risk associated with an online purchase so you can feel comfortable knowing you won't waste your hard-earned money.

  • Operation valid for any dissatisfaction with Renew Sleeping Mask, for any first purchase of the product, within 30 days after the date of purchase.
  • You will need to arrange (at your own cost) the return of your Renew Sleeping Mask to the address provided by our Customer Service Team.
  • Shipping cost is not refundable.
  • We will refund the full purchase price within 30 days upon receipt of your item.
  • All refunds will be made to the payment method used during your original purchase unless this is not possible under your payment provider’s terms and conditions.
  • We can only refund requests for those orders sent back with a fully completed online return form.
  • Return must be approved by Customer Service Team (do not send back to the address on your package).
  • Our Customer Service Team will take care of your request and send you a return label by email within a maximum of 5 working days.
  • Please note we can only accept back Renew Sleeping Masks that were directly purchased through inurbeauty.com.
  • Inur Beauty reserves the right to refuse a refund if:
    • you don’t provide us with sufficient feedback on the product you are returning.
    • if, according to your answers, we believe you didn’t use the product appropriately.